The ability to communicate quickly and directly with AVAware is paramount to our service commitment. Your feedback in every respect, is encouraged and of the utmost importance. If you have a question, call us, email us, or use whatever method of communication that works best for you.
In order to facilitate and expedite your inquiries, please take into account the following when making support requests:
- Identify yourself and your company
- Include a return phone number
- Supply all details possible relating to your question
- FAX any print outs or documentation that could help the support staff better understand your inquiry
- Where applicable, email a copy of the project (.APJ) or CAD (.ACD) file related to your inquiry
- If you have acquired your AVAware software from a third-party (ie: a manufacturer or reseller), please be sure to include this information with your support request