The ability to communicate quickly and directly with AVAware is paramount to our service commitment. Your feedback in every respect is encouraged and of the utmost importance. If you have a question, call us, email us, or use whatever method of communication that works best for you.
In order to facilitate and expedite your inquiries, please take into account the following when making support requests:
Identify yourself and your company
Include a return phone number
Supply all details possible relating to your question
FAX any print outs or documentation that could help the support staff better understand your inquiry
Where applicable, email a copy of the project (.APJ) or CAD (.ACD) file related to your inquiry
If you have acquired your AVAware software from a third-party (ie: a manufacturer or reseller), please be sure to include this information with your support request